Privacy Policy

Privacy Policy
Effective Date: 12/28/2025
Business Name: Hermes Call Recovery
Website: hermescallrecovery.com
1. Information We Collect
We collect limited information necessary to provide our services, including:
Business contact information (name, email, phone number)
Caller phone numbers and message content generated as part of missed-call responses
Basic service usage data related to message delivery and system performance
We do not collect sensitive personal information unless it is voluntarily provided by the end user during a customer-initiated interaction.
2. How We Use Information
Information is used solely to:
Provide automated customer communication services
Deliver and route missed-call messages
Notify businesses of customer inquiries
Maintain and improve system reliability
Comply with legal and carrier requirements
We do not use collected information for advertising, lead resale, or promotional marketing.
3. SMS Communications
SMS messages are sent only in response to inbound calls or customer-initiated interactions.
No unsolicited or bulk marketing messages are sent
Messages are one-to-one and service-related
Message frequency depends on customer interaction
Standard message and data rates may apply
End users may opt out at any time by replying STOP.
4. Information Sharing
We do not sell or rent personal information.
Information may be shared only with:
Service providers required to operate communication infrastructure (e.g., messaging carriers)
Legal authorities if required by law
All partners are required to maintain appropriate confidentiality and security standards.
5. Data Security
We take reasonable measures to protect information against unauthorized access, disclosure, or misuse. While no system is 100% secure, we use industry-standard safeguards appropriate for the nature of the data processed.
6. Data Retention
Information is retained only as long as necessary to provide services, meet operational requirements, or comply with legal obligations.
7. Your Rights
Businesses and end users may request:
Access to their information
Correction of inaccurate data
Deletion of information where legally permissible
Requests can be submitted using the contact information below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Information
For privacy-related questions or requests, contact:
Email: support@hermescallrecovery.com